No. Since every product is made to order, we cannot accept returns or exchanges for incorrect size selection. Please refer to the size chart on each product page before ordering. If you need a different size, you can place a new order.

Contact us at fixedflow235@gmail.com within 7 days of delivery with your unboxing video, photos of the defect, and photos of the packaging. Once verified, we'll send a free replacement or issue a full refund.

If the cause of the damage cannot be verified without an unboxing video, we will not be able to offer a refund or replacement. We strongly recommend recording a short video every time you open a package.

All damage, defect, or wrong-product claims must be raised within 7 days of delivery. Claims raised after 7 days are not eligible for a free replacement or refund.

Yes. Returned orders are held for 100 days from the date they are marked as returned. Within this period, we can reship the order to the same or a different address for a reshipping fee. After 100 days, the order is discarded and cannot be recovered.

No. Orders returned due to incorrect/incomplete address, refusal of delivery, or the customer being unreachable are not eligible for refunds. Reshipping is the only option in these cases.

Failed deliveries are automatically returned to our fulfilment warehouse — courier companies do not support custom return addresses. However, within the 100-day holding period we can reship the product to any address you choose, including your own

No. Screens display colours in RGB while printing uses CMYK inks, so slight variations are normal in digital printing and are not eligible for return or refund.

A tolerance of ±0.5 inches is standard for apparel and is not a defect. If the difference is larger, send us photos of the product laid flat with a measuring tape visible and we'll verify it with our production team.

Once the courier confirms the shipment as lost, we'll either reproduce and reship your order free of charge or issue a full refund — whichever you prefer.

If delivery hasn't been attempted within 15 days (air) or 20 days (surface) of dispatch, contact us and we'll reship the order or refund you.

Approved refunds reach your original payment method within 5–7 business days. COD refunds are issued via bank transfer or store credit.

Mention the damage in the courier's delivery remarks before accepting, then record your unboxing. This makes claim processing much faster.

Since products go into production shortly after ordering, cancellations are only possible before production begins. Contact us at fixedflow235@gmail.com as soon as possible.